Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. All connections are subject to survey. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Fix Problems and faults Contact Chat, phone, or email Contact us about. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Our activities added 24bn to the UK economy. BT business solutions Work faster, smarter, safer, and stay connected with your world. Connect your people and places with smart solutions tailored to your business. Our purpose is as simple as it is ambitious: we connect for good. That looks like a residential order number rather than a Achieve a smarter digital future with our technology and business solutions for public sector providers. Try contacting support if you still can't You can do lots of things without picking up the phone. Monday-Friday08:30 - 17:00Free from UK landlines. How does BTnet work with cloud applications? Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Search The Phone Book from BT to find contact details of businesses across the UK. Weve updated our BT Business privacy policy. order and you'll shortly receive an email with an order number you can use to The developer provided this information and may update it over time. Your order number will look like one of these. Representative Office. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Search The Phone Book from BT to find contact details of businesses across the UK. We always aim for 100% target availability, but sometimes things do go wrong. By continuing to browse, you accept the use of cookies. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. Got up to 250 employees? Contact BT Business. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. T&Cs apply. Be confident about transforming your business. We only collect anonymous data. Its really that simple to contact BT Broadband by SMS. Its quick, easy and available 24/7. You can find our standard Terms and Conditions at www.bt.com/terms. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Here's how we'll help put things right. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Get help for all your BT Business products and services. That's why we've been named as a leading service provider by Gartner. We're sorry but you need to use a different order tracker for that reference. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Necessary to provide basic functions of the website such as page navigation. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Click on the button below to track the parent order. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. In the latest release we've fixed some bugs to improve your experience using the BT Business app. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Discover solutions that are built for your business, whatever you do. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Using Wi-Fi that doesnt drop. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". one. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Use the contact options below once you have placed your order. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Search The Phone Book from BT to find contact details of businesses across the UK. Requesting a copy bill Check service status BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? Unfortunately, BT's phone system is not well designed. Mobile costs may vary. If you're on your computer, you can download WhatsApp for Desktop. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. How to Contact BT Openreach? That means you get fast, reliable speeds. Report a fault online to put things right. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Want to write to us? Free from UK landlines. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. We aim to fix any faults within five hours day, night, or weekends. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Starts with VOL followed by three and eleven numbers, Oops. BT Business App Save time, manage your account, and check your services at your fingertips Our great-value business broadband offers fast speeds and a reliable connection. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Fix Problems and faults Contact Chat, phone, or email Contact us about. Starts with 5 or 6 numbers, followed by 6 numbers. Contact BT . By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Location. Cookies used for marketing and advertising purposes. A business leased line, on the other hand, is a dedicated line just for you. Lessons BT Business Teach Us again. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. It was ten times as fast for half the price. Phone line not working properly? View bills, set up and manage devices, check service status, speed and much more. Popular shortcuts Order number Track a fault Report a fault Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. You need your order reference number. If you add all your accounts Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Monday - Friday. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. We know that the internet is key to your business, and downtime means lost revenue. Search The Phone Book from BT to find contact details of businesses across the UK. All prices exclude 20% VAT. We offer reliable connectivity, but sometimes faults do occur. Our SME solutions are for you. We have a range of ways to get in touch for new and existing customers. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. We aim to respond to your email within 48 hours - excluding weekends. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Starts with two letters followed by six or seven alphanumeric. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Weve broken down each way you can contact BT so you can choose the best option for you. If you have an issue you can find out if is just you, or impacting others in your area. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. Work faster, smarter, safer, and stay connected with your world. By phone 0800 800154. Discover solutions that are built for your business, whatever you do. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. The BT phone number and IVR options are available in the table below. If you have a complaint about BT, there are several ways in which you can make a BT complaint. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. later the dashboard view will be restored. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. track your order here. There are no limits to what people can do when they connect. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Price subject to survey and location. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. If you need to write to us, please check the back of your bill for the right address to use. We needed to save money for the good of the Gosport and Fareham Academy Trust. If you want to track a home order, click the button below. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. BT broadband complaints. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Search The Phone Book from BT to find contact details of businesses across the UK. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Help and support; Contact BT; Back. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. This price does not include in-life modifications, upgrades, or moves on existing services. That means there are no busy periods or dips in data service to worry about. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Message. When you have a broadband connection, you share your bandwidth with others. Download our Service Level Agreement to find out more. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Or ring us on : 0800 672 331 Register a complaint Contact Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. This will involve a complete review of your complaint to make sure nothing has been missed. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Broadband not working properly? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. a fault or order with your fault or order references. Business growth needs a rock-solid infrastructure. Best if you're on your mobile. AGE UK LONDON Business Description. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Get TalkTalk today for fast and cheap fibre broadband. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Data privacy and security practices may vary based on your use, region, and age. Has hybrid work affected my offices bandwidth needs. A BTnet Leased Line not quite right for you? Suitable for smaller businesses who need more than what broadband can offer. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. There are lots of quick and easy options to manage your . To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. If an engineer needs to fix the fault, you can choose the best time for them to visit. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board Terms and Conditions apply. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Make sure youre always connected with mobile, broadband, phone systems and more. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . Hosting video calls. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. However, a well-designed system should route a customer to the right person. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? WhatsApp us, The quickest and easiest way to contact us. I understand that any big company has large numbers of employees. Discover SME solutions Heres how well help put things right. Another great way to contact BT without calling is to use the BT live chat service. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. BTnet Express From 50Mbps Ideal for smaller businesses The BT Broadband forum is filled with useful information and questions asked by other customers. And if you do experience service stops, well provide money-back credit. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Visit our online customer service help and support areas You'll find it on your bill. Change your UK billing address. Every single time. When you have team members working from different locations, a connection you can rely on is more important than ever. 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