For those who dont have the time to install a system, Brinks also offers professional installation, which some customers may qualify for at no cost. Do not purchase a monitoring contract. Can I use Brinks system without service? Connects many devices seamlessly including appliances, fans, lights, etc. See details. Now, wireless monitoring provides 24/7 security to you and your family using similar technology to cell phones. Brinks Home offers a large selection of security sensors and smart devices that work with its security systems. ADT, for example, charges $27.99 for its most affordable professional monitoring service and $62.99 per month for a premium system that includes mobile app access, live video monitoring, and smart-home device integration. Please help me get this account closed and stop their contacts to me. Let's help you build a home security system that meets your needs. XXXXX January 13, 2023 Each individuals unique needs should be considered when deciding on chosen products. They are both professionally installed systems, much like Brinks. Brinks requires its customers to commit to a three-year contract, currently priced at $44.99 per month, that includes professional monitoring, allowing the monitoring center to verify alarms and inform the police. All rights reserved. If you need further assistance regarding this matter, I am available Monday through Friday from *:00 a.m. to 4:30 p.m., Central Standard Time. October 31, 2022 An emergency button is prominently featured on the Brinks control panel to notify the monitoring center. And if it's a false alarm, ASAPer makes it easier for you to cancel before Brinks Home sends emergency responders to your home. My attempt to contact you again today to further discuss this matter has been unsuccessful. ******** ****** Moving your device to another room wont take much work because self-monitored security systems are designed for the user to uninstall and move on their own. Please allow 24 to 48 business hours to receive. You can do away with a monthly charge by having an unmonitored system. Pushed to Brinks as ATT is ending. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Dear ******** ******, Brinks Simple DIY System with Great Customer Service 3.5 U.S. News Rating Base Price Varies Monthly Fees $29.99 Plan Lock 36 Month Contract Installation DIY, Professional Popular Companies. Mr. ****** *********, In addition, our records fail to disclose a call in which you called in to report a problem with your initial installation or any attempts to cancel your account within the grace period given in your agreement. The cost differences make Blue by ADT a good choice for those looking for affordable monitoring or who want to self-monitor and dont want to be bound by a contract. Brinks is one of the many security companies that offers a DIY installation option. While most home security providers recommend wireless systems over their wired counterparts, in a situation where you already have a wired system, it would be economically viable to reactivate it. For example, as of 2011, the purchase price of WebCam Monitor was $69.95, and the purchase price of AlertMe PC was $19.95. That said, the answer to "will my home alarm work without professional monitoring?" is yes. You can also operate the system and view live camera footage via the Brinks Home app. The company only offered one month to waive my monthly fee, however, I have been without proper security service for 6 months! Once the equipment is received back in our office, your account will be submitted for cancellation and there will be no further contractual and/or financial obligation to Brinks Home. ****** ****** The operation of all functions of your alarm system remains the same whether it's monitored or unmonitored. ******* ** XXXXX An example of a monitoring software product with a trial version you can download is WebCam Monitor, which detects motion or noise, records video and audio of the incident, and notifies you by email or text message. To resolve this matter amicably, Brinks Home has agreed to submit the account for cancellation upon the return of the equipment that was installed. I absolutely DO NOT want this service (that they HAVE NOT provided for almost 2 months). Brink's owns the equipment, but since you bought the home from the original owner, they have no way to enforce ownership. Re: ****** ********* / Customer #XXXXXXXXX In your complaint you requested the cancellation of your account citing several difficulties with the initial installation of your alarm system. In many cases, when customers call to cancel theservice,they will still owe any remaining balance on the equipment, which is theirs to keep. This could be the most difficult option as it requires you to do the entire job. Oncethe service is canceled, the home security equipment often displays an error message. The company also has an online instructional video that guides the customer through a DIY installation process. I then booked appointment with a supervisor for new tech to come out. Added video services and video monitoring. In comparison, SimpliSafe charges $17.99 per month for standard professional monitoring and allows you to control the system remotely via the SimpliSafe app, as well as view a live video feed from cameras. I have not received any phone calls, texts, or emails from anyone attempting to contact me about this issue. We did not request this service but were told by Brinks that it was required. 1. Linley Stringer is a copywriter for Brinks Home. On 10-4-22 Brinks Home Security sent a technician to upgrade our system to a 5G network. Dear ******** ******, Professional vs DIY Home Security System Installation. Therefore, to resolve this matter amicably, Brinks Home offers a negotiated buy out of the remaining terms associated with your agreement. I was then told I would be on the hook for the remaining balance of the contract being $1400.00. Therefore, to resolve this matter amicably, Brinks Home offers a negotiated buy out of the remaining terms associated with your agreement. We apologize for any inconvenience you may have experienced while attempting to resolve your account concerns. Has motion sensors that start recording when triggered. Brinks will send you a cancelation document that outlines what will be on your final bill. The man who came to my door tricked me into switching to Brinks from ADT. I feel this is an urgent matter as now I do not have the protection I am paying for. Brinks, however, offers a smart thermostat, smart lock, and smart garage door opener. Any unpaid balance left after the account cancels may be subject to collections activity. Note that complaint text that is displayed might not represent all complaints filed with BBB. I need help finalizing the cancellation of service with no additional fees, especially for a contract that is nonexistent or fraudulent. Deep Sentinels monitoring service can capture live video streams, and its remote security guards can interact with trespassers and potential burglars on your behalf via a two-way speaker and microphone system. **************** It provides some features of a system monitored by an alarm company, but without the monthly charge. XXXXX W Miami St Re: ***** *******/ Customer #XXXXXXXXX However, you have 30 days to try out the system before being locked in to the contract. We need to switch to a security company that is more reliable and professional. BBB files indicate that this business has a pattern of complaints concerning difficulty canceling a contract, poor customer service, delayed repairs to monitoring equipment, and billing concerns. Lower cost: you can eliminate your landline phone bill! Copyright 2023 Brinks Home. SafeWise is an independent review site. The Brinks Smart Security Essential package is your basic DIY home security kit, with just enough features for the non-techies out there. Cc: Better Business Bureau, I had my Security service with for more than 6 years AT &T who sold it to Brinks they made me sign new contract. Many companies offer low introductory rates that may increase over time, this can cause some consumers to drop the monitoring portion of their home security cost when their contract is up. One of the issues I was having was that they cancel or do a no show for their scheduled appointments.Leaving without a smoke alarm system that works. Brinks doesnt offer a warranty for its equipment. The monitoring expense often provesto be where consumersget confused. I called on 10-18 to address the nonfunctional service, they scheduled a technician for 10-31. Cancel your monitoring contract if one already exists. Executive Response Team Based on our findings, Brinks Home Respectfully declines your request to cancel without penalty. Case #XXXXXXXX There was to be zero charges for any new equipment that Brinks installed as long as we already had that same equipment with Digital Life. Sincerely, To recap our conversation on November 18, 2022, we **** follow up early this week to discuss how you would like to move forward with your account. They will contact you to check in, and either turn off the alarm if it is a false alarm, or dispatch necessary emergency teams. Brinks uses peel-and-stick sensors and motion detectors for installation, making the process easy. As for monitoring, Brinks offers Nest Secure users professional monitoring for $29/month. Many companies offer low introductory rates that may increase over time, this can cause some consumers to drop the monitoring portion of their home security cost when their contract is up. The representative informed me that when they switched me, I had signed a five year contract and would have to pay over $1,000 to get out of the contract. And while Alder does not offer smart home equipment (although it does work with Alexa- and Z-Wave-compatible devices), Brinks equipment includes a smart lock, smart thermostat, and smart garage door opener. November 30, 2022 So now I'm on the hook with a service that they haven't been providing me since June 2022 through March 2023. Vivint and ADT are both big competitors. I called Brinks they confirmed it would be taken off and nothing due. Brinks uses the Z-Wave wireless protocol, which is separate from Wi-Fi, to connect its security and automation devices. XXX-XXX-XXXX These all can be controlled with popular smart-home assistants, such as Amazon Alexa and Google Assistant. In previous phone calls I was assured my account balance is $0. Brinks is better for those who are looking for a system that provides home automation hardware and who want the option of professional installation. As a matter of policy, BBB does not endorse any product, service or business. Hector S**** Users control the system through the Brinks Home Hub, a wall-mounted touch-screen panel that doubles as a glass-break sensor. Download free monitoring software. XXXXX There is no one-size-fits-all answer to this question, as the best home security system for you will depend on . They require a programmer be physically attached to the panel. Nope. They gave me a new term without telling me when they gave me the discount for the six months of service. This is the 3rd cancellation, with one of these schedule appointments being a no show. 6,457 total complaints in the last 3 years. Its the 14th and no show again. XXXXX This comes in handy if the existing security system is working satisfactorily. (The consumer indicated he/she ACCEPTED the response from the business.) Is there a backup of data from cameras or monitoring? A panic button is also featured on the Mico Keyfob keychain, which can be purchased additionally. I still haven't been able to obtain a copy of my contract. 5104 ************ Please be advised, if payment is not received within 30 days, your account will remain active. Case# ******** Brinks has a broader line of hardware, offering the same essentials Alder does, plus a doorbell camera, carbon monoxide detector, and glass-break detector. I cant get them to finish the install per the contract agreement. The home automation tools available through Brinks Home Security allow you to control lights and locks remotely from your smartphone or tablet, as well as receive alerts if motion is detected . Brinks basic professional monitoring service costs $44.99 per month, placing it among the pricier systems in our ratings. Brinks no longer works with Google Nest; however, it does sell a programmable Alarm.com thermostat that uses Z-Wave wireless technology. How do you reactivate the wired system? *** ************ Way 03:06. Brinks tailors its security system to meet the needs of individual homes. Re: ***** ******** / Customer #XXXXXXXXX As much as you want to protect your family and property, a monthly charge for an alarm system can be a drain on your budget. 5104 ************ This is a no-contract service, which means you can cancel anytime without paying hefty penalties. We apologize for any inconvenience this matter may have caused you. Brinks is a security company that lets you choose your security system online, or call their customer service line at +1-888-398-9877. View other options. They will contact you to check in, and either turn off the alarm if it is a false alarm, or dispatch necessary emergency teams. We were ATT Digital Life customers. I then got an email a week or so later indicating that the charge for the additional camera can be taken care of whenever I was ready and that it could be added to my next bill. Well my bank account was charged. Based on our findings, Brinks Home Respectfully declines your request to cancel without penalty. He never returned. Affordable DIY System with No-Monthly Monitoring Fee. AZ XXXXX One thing that may not be a staple nowadays, however, are landlines. Re: ******** ****** / Customer #XXXXXXXX Compare Prices. For a Brinks Home alarm system, you'll pay anywhere from $200 to $700. The company double charged me for installation of security equipments. Brinks can use a cellular connection or Wi-Fi. I called on 10-31 and 11-1 and Brinks was unable to schedule a service technician, despite their "escalating " the issue to various departments. Sincerely, DIY System with Cellular Montiroing Services. The amount of the monthly charge for monitoring depends on how complex the alarm system is. On Monday I received a call that they never scheduled tech and now they only have tech available for Oct 25. Luckily, most wired systems are compatible with most alarms and their features, such as sending text messages to your cell phone, interactive services, and sending signals to a remote monitoring station. No proprietary equipment. This is fraud. Case #XXXXXXXX No, the Brinks system requires professional monitoring in order to function. When I called to follow up they said that had overbooked and they offered to give me a discount for 6 months to make up for it. Brinks customers may set up a duress code that alerts the monitoring center of an emergency in case someone is forced to disable the system. When I called to cancel they said I had a new term through March 2023. ******* ****** If it does, the system can send text alerts to you when a door or window is opened, depending on your preferences. Select a monitoring service to go with your system. ***** ******* Youll need to sign the document electronically. By signing up, you agree to our Terms and Conditions and Privacy Policy. 4. BBB Business Profiles may not be reproduced for sales or promotional purposes. You can receive email, text, or app notifications from Brinks on most alarm or non-alarm security issues, including sensor activity and low-battery status. Please be advised, Brinks Home agreed to cancel the account upon the return of the alarm equipment installed on October 25, 2022. Get a Free Quote. You could begin the reactivation process by speaking with your security company to see what options you have for modifying your current security system from a landline connection to cellular monitoring. I requested them to cancel my service since their company have been not resolving any issues and had been giving me troubles from day one. Its also possible to activate voice controls for the system via Amazon Echo and Google Home. SurveillizCam Lite uses alarms and live videos to notify you of abnormal motion. We discussed the issues we were having and we tried to work out a resolution. I was assured I wouldn't be charged for it. It sure will. If you need further assistance regarding this matter, I am available Monday through Friday from *:00 a.m. to 4:30 p.m., Central Standard Time. Purchase monitoring software, preferably after using its free trial version if one is available. This letter is in response to your complaint regarding your Brinks Home account. You can learn more about canceling Brinks in our guide. Goodyear. Cc: Better Business Bureau, (The consumer indicated he/she ACCEPTED the response from the business.) If it is less than 10 years, it is most likely still reliable. This letter is in response to your rebuttal complaint we received regarding your Brinks Home account. They may find that their home security system is still mostly functional. It will potentially be cheaper to self-monitor, but it will also require more time and effort to maintain the safety of your home. 28609 Heather Ln International Association of Better Business Bureaus. I am under a 3-year contract with Brinks Home Security and their system had become faulty upon renewal in April, especially for the fire alarm, along with the master screen which was always beeping false warnings, at all hours of the day and night. Since Brinks doesnt publish prices for its hardware, youll need to call to get cost information. Keep in mind, too,that the police in many states charge homeowners a fee for false alarms. Here's a rundown of Brinks equipment and third-party smart devices to consider. They refused to do so since 3 days have been passed since installation and also they say I signed online contract 30 days ago. Its possible to find the right equipment you need for a monitored security system from a reputable security system and its possible to do installation on your own. Castaic, CA XXXXX In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Per further research, our records indicate you called in and spoke with a member of our scheduling team on October 15,2022 and agreed to a service appointment to install a smoke sensor, smart door lock, keypad, and a thermostat. The security company will call you when there's a problem. Learn if the system includes motion detection for devices or windows. Yes, you have to sign a contract when purchasing a Brinks system. If you have any other concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time. Executive Response Team You can see how they compare and differ in our ADT vs. Brinks guide. XXXXX Per further research, our records confirmed your refund request in the amount of $317.84 was approved and posted to the account of record on October 13, 2022. I've called them 3 times, emailed them but nobody emailed or called me back regarding the overpayment drawn from my account. Youll need to call Brinks customer service line at +1-800-447-9239 to cancel. While self-monitoring systems do not send signals to a monitoring center, you will have greater control because you will be alerted directly of any intrusions. Call us at (833) 327-4657 or complete the form below and a Security Consultant will reach out. For more information, see How to Buy a Home Security System. All rights reserved. You can install a system yourself or. To recap our conversation, I a technician is scheduled to resolve your smoke detector concerns on November 18, 2022. Similarly, to link Brinks with Google Assistant, you will need to open Google Assistant on your mobile device, activate the Alarm.com card, and enter your Brinks username and password. I called and they said I would get a refund in 14 biz days. Brinks came/did the installation and the installer told me, its showing up as you being charged for this 2nd camera but I see notes etc. You should do your research on the existing system and what is compatible with it. **** ******** I guess I **** need to seek legal counsel to get out of this contract. The exception to Brinks' regular 36-month contract is for those using Brinks professional monitoring with a Nest Aware security system. On the day of install he was a no show. If youre thinking about choosing a home security system without monitoring versus one with monitoring, its probably to save yourself the cost of a monthly subscription fee. My attempt to contact you today to further discuss this matter has been unsuccessful. In addition, our records fail to disclose a call in which you called in to report a problem with your initial installation or any attempts to cancel your account within the grace period given in your agreement. If you have questions about how professional home monitoring can work for your home, call us at Brinks Home. At that moment I went ahead and told them I was cancelling. The Brinks security system will work with both Amazon Alexa and Google Assistant voice assistants. Instead, you choose from a selection of high-resolution video cameras that feature wide fields of view and two-way microphones. Many companies charge an installation fee, but customers may be able to install the system themselves with a customer service representative over the phone. I called and spoke with representative Chelsey who stated the balance was created in error and to not worry about the **** as they (the company) would take care of it. 1990 Together, lets design a smart home security system to fit your lifestyle. I switched over to ADT. Dear ***** *******, In Febuary 2018, MONI bought the Brinks name and are working to revitalize the Brinks brand. She then actually told me that it was true that Brinks had purchased ADT! On the other side, monitored systems have experts keeping an eye on your home for you, calling necessary parties to come help in the event of an emergency. I called again on 9/15/2022 and spoke with ****** who then transferred me to a manager named ***** who stated that she would expedite the cancellation notice and resolve balance of $64.75. This is when I realized they never cancelled my service. We apologize for any inconvenience this matter may have caused you. X-XXX-XXX-XXXX ext.XXXXX In your complaint you advised of a delayed service appointment and requested to cancel without penalty. The tech arrival window is between 8:00 am and 12:00 pm. ***** ******** Brinks system is a good fit for those who prefer a more traditional home security system. As the system is already installed, you save on equipment and installation costs. While it's not the most affordable gear, Brinks sells everything you'll need to build a system to detect and deter burglars. And they offer armored truck services. Sincerely, Case #XXXXXXXX Brinks Home security became Broadview Security, and was bought out by ADT (Tyco) in 2009. Can the Brinks system be used without service? Add the email address noreply@brinkshome.com to your safe list so it doesn't end up in your spam folder. The sound of a siren going off on an unmonitored system can still deter a would-be burglar, since he doesn't know the alarm isn't monitored. Pro-Installed vs. DIY Home Security Systems, Best Identity Theft Protection Services of 2023, SkyBell Slim Line Video Doorbell Venetian Bronze, Brinks Home Wireless Garage Door Tilt Sensor, Wireless Door Sensors (Qolsys Encrypted Door/Window Sensor), Wireless Door Sensors (Brinks Home Encrypted Door/Window Sensor), Brinks Home Encrypted Pet Immune Wireless Motion, Kwikset 888 Smartcode Deadbolt - Satin Nickel, KwikSet SmartCode Wireless Keypad Leverlock - Satin Nickel, Alarm.com Programmable Z-Wave Smart Thermostat. How do you add sensors to Brinks? I have been working with their tech support to troubleshoot the equipment, and despite various efforts, the system failure persisted. Dont worry; there are options for home security systems without phone lines! So I then talked to another supervisor and he setup a new appointment for Oct14. However, Brinks Home Security wants to charge me $1,000 to cancel the contract, yet it is they who voided the agreement by denying me the proper tech support service and being negligent in the contractual obligation to provide functioning security service. Additionally, when I renewed the contract, I had to pay the the city and state a fee and certify for the alarms as validly working. Heres what to know about Brinks contracts. The features you want your home security system to have will influence your decision to reactivate or replace. They also make physical security devices like padlocks, door locks, and prepaid cards to keep your money safe. This letter is in response to the complaint received regarding your Brinks Home account. Each phone call takes 45-90 minutes of being transferred or placed on hold with no resolution offered. Now, wireless monitoring provides 24/7 security to you and your family using similar technology to cell phones. Case #XXXXXXXX The $200 gets you a five-piece system that's comparable to a Ring starter kit in terms of equipment. As previously stated, our records confirmed the validity of your 60-month monitoring agreement starting December 1, 2020, and ending November 30, 2025; For your convenience we have attached a copy of your contract alongside this response letter. BBB Business Profiles generally cover a three-year reporting period. Because there's no monitoring contract, there's no monthly charge. Brinks is a well-known security system provider, having been in business for decades and boasting more than 1 million customers throughout North America. Wittington Place, Dallas, TX 75234, Submit and call me for a FREE consultation, Submit and cal me for a FREE consultation. X-XXX-XXX-XXXX ext. Thank you, It has been 27 days and they still cant tell me when it is being refunded. Executive Response Team They also make physical security devices like padlocks, door locks, and prepaid cards to keep your money safe. Re: ***** ****** / Customer #XXXXXXXXX Wittington Place, Dallas, TX 75234, Submit and call me for a FREE consultation, Submit and cal me for a FREE consultation. I continued to question how bills are being generated if one I cancelled back in May, and two no longer live at the residence of 3335 N 64th Drive to even hold an account with the company. Sincerely, For $27.99 a month, SimpliSafes premium monitoring service option includes smart home integration with Google Assistant or Amazon Alexa and access to recorded camera footage for up to 30 days. Dear ***** ******, January 31, 2023 a monthly recurring recovery cost charge. Case #XXXXXXXX Brinks Security System Another way to go is to use Brinks' security system built around the Qolsys IQ Panel 2 control panel. Downloading and using trial versions on a long-term basis could require time-consuming research to find another version before the current one expires. We had **** digital life originally and then their customers got transferred to Brinks and everything was just supposed to be transferred over to Brinks with zero changes, Brinks just had to come and install their own products in the home for the transition. Some companies charge high fees for early termination of a monitoring contract, so factor that into your decision about the timing of the contract termination. Too much for our secure area. Im now stuck with half and install of equipment and have no idea what to do. Basically, if it has anything to do with a Brinks home security system, it needs a monitoring plan. Traditional systems work with your phone line where, if the alarm is triggered, a monitoring center is alerted by using the home telephone. Executive Response Team 1-***-75*-5900 ext. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ****** ****** Your system has a 4G LTE cellular backup service that communicates with the Brinks monitoring center when theres no Wi-Fi. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Smart Security Systems: Text Brinks Home Customer Care at 469.513.8685 or call 866.305.6414 for more information. X-XXX-XXX-XXXX ext. I have tried to resolve this since November 11, 2022 and I keep getting varying resolutions by different individuals and even had a 6 months added on to my already current 36 months without my agreement and it just goes on and on!